The delivery of our products is by express courier from 2 to 5 following working days (Saturdays, Sundays, holidays excluded) from the payment of the total amount due, consisting of the price of purchase of the product (s) and shipping costs if applicable. Shipping costs, unless otherwise indicated, are added to the total cost of the order and are specified during checkout, before the customer completes the purchase process.

How much is shipping?

Shipping costs are added to the total cost of the order and are specified during the checkout, before the end of the purchase process.
Expenses are variable based on weight and destination and are calculated directly in the shopping cart. If the shipment is included, it will be specified in the ordering phase.

Who will deliver the goods to me?

Shipments are made to the best national couriers.

Delivery times

As soon as our warehouse receives the order, we find the goods, the packaging and the completion of the necessary administrative procedures.
Delivery in Italy takes place from 2 to 5 working days from order confirmation. When calculating delivery days, Saturdays, Sundays, and holidays should not be considered.

I am never home, what can I do?

Be sure to provide a delivery address where there is the maximum availability of a person available to collect the goods. Evaluate, where possible, to indicate the place of work of a friend or relative as a destination.

What should I do if the package is damaged?

In the event that you find any external damage to the packaging, you can:

    1. In the case of limited damage put a "control reserve" written on the Courier delivery proof or
    2. In the event of serious and obvious damage refuse the acceptance of the package damaged by writing in pen the reason on the waybill that the Courier requests to sign upon receipt of delivery.

If you accept the package subject to control and subsequently find that the product was not visible from the outside, you will have to within 8 days of delivery , report the damage by sending a registered letter to / ra AD Promo sas, Via O. Reject 56 - 47841 - Cattolica RN specifying the reason for the complaint also the purchase order number and the tax documentation.

In case of any problem with the packaging and / or the product, we invite you to send a report within 24 hours from the receipt of the package to info @ blasfemus. it

What should I attach to the report?

If you find a damage, you will need to send us a letter with the order number, first and last name and a brief description of the problem and attach comprehensive and clear photographs that highlight the problem.

Once you have verified the problem what happens?

You can choose if you prefer that we send you a new shipment, provide you with a discount coupon for other purchases or refund you the amount paid.

The buyer has the right to return the purchased item in the following ways:

    1. Made by mistake, damage or defect: If the product cannot be replaced or repaired, all the expenses made are refunded (item cost + shipping costs + any return costs). The return must be made within 30 days of collection of the package.
    2. Right of withdrawal: Returning an item without having to specify the reason. It cannot be carried out in the case of personalized products, unsealed items that cannot be returned for hygienic reasons, audiovisual products without original intact seal.

Right of withdrawal

Can I exercise the right of withdrawal on what I purchased?

The right of withdrawal must be exercised within 14 days from receipt of the goods. The withdrawal period expires after 14 days from the day on which you or a third person other than the carrier and indicated by you acquires physical possession of the product.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an explicit declaration (for example letter sent by post to AD Promo sas, Via O. Reject 56 - 47841 - Cattolica RN or send us by filling out the form found in this page

Has the product been damaged, do I still have the right to be reimbursed?

If the returned items show damage or signs of wear resulting from manipulation that is not necessary to establish the nature, characteristics and functioning of the same, the seller can withhold from the refund an amount corresponding to their decrease in value.

Will the refund costs be refunded to me?

If the purchase is made as a "consumer" and the withdrawal takes place within 14 days of delivery, you will be returned the amount spent including the shipping costs for the most economical method available at the time of the order. We remind you that in case of withdrawal the costs for returning the item (eg shipping and packaging) are at your expense. The reimbursement normally occurs within 5-7 working days.

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